EV Technical Support Specialist - Remote (Mexico)

Resolv Global; Región Centro; Remote; MXN 117,000 - 166,000; Full time

Job summary

Resolv Global is seeking an EV Technical Support Specialist to help customers troubleshoot and get the most from EV charging products. The role includes paid training, clear performance expectations, and the opportunity to work remotely from Mexico.

You will handle first-level support via phone, live chat, and email, document interactions, and collaborate with a remote team. English proficiency and strong communication are essential for success.

Qualifications

• Experience in technical support or customer service.
• Knowledge of electric vehicles or EV charging equipment.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide first-level technical support for EV charging products.
• Assist customers by phone, live chat, and email.
• Guide customers through troubleshooting steps.
• Own customer inquiries from contact to resolution or escalation.
• Communicate order updates and changes to customers.
• Maintain knowledge of product features and support procedures.
• Document interactions and share feedback with the team.
• Collaborate with colleagues and leadership while handling multiple inquiries.

Skills

Technical support experience

Customer service orientation

EV charging knowledge

English communication

Problem solving

Multitasking

Independent work

Tools

Microsoft Office

CRM systems

Job description

Resolv Global is seeking an EV Technical Support Specialist to help customers troubleshoot and get the most from EV charging products. The role includes paid training, clear performance expectations, and the opportunity to work remotely from Mexico.

You will handle first-level support via phone, live chat, and email, document interactions, and collaborate with a remote team. English proficiency and strong communication are essential for success.