Remote EV Tech Support Pro — Paid Training

Resolv Global; San Luis Potosí; Remote; MXN 117,000 - 166,000; Full time

Benefits offered by this job

Paid training

Remote work from Mexico

Weekly pay

Job summary

Resolv Global is seeking an EV Technical Support Specialist to help customers with charging products and related services. You will provide first-level support, communicate clearly, and guide users through troubleshooting steps from initial contact to resolution.

Training is provided and the role is remote from Mexico. The position emphasizes excellent English communication, reliability, and the ability to work with cross-functional teams in a fast-paced environment.

Qualifications

• Experience in technical support or customer service.
• Knowledge of electric vehicle charging equipment or automotive systems.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and explain technical information clearly.
• Comfortable working remotely and collaborating with a dispersed team.

Responsibilities

• Provide first-level technical support for EV charging products.
• Assist customers via phone, live chat, and email.
• Identify issues and guide customers through troubleshooting steps.
• Own customer inquiries from start to resolution or escalation.
• Document interactions and share feedback with the team.

Skills

Technical support experience

EV charging knowledge

Strong communication

Problem solving

Remote work capability

Tools

Microsoft Office

CRM systems

Job description

Resolv Global is seeking an EV Technical Support Specialist to help customers with charging products and related services. You will provide first-level support, communicate clearly, and guide users through troubleshooting steps from initial contact to resolution.

Training is provided and the role is remote from Mexico. The position emphasizes excellent English communication, reliability, and the ability to work with cross-functional teams in a fast-paced environment.