Remote Customer Support Specialist — Global Impact

Appian; Tlalnepantla; A distancia; MXN 201.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work

Career development

Health insurance

Team culture

Descripción de la vacante

Appian is seeking a customer-focused Customer Support Specialist to join its fully remote team, supporting operations for Cancun, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate assistance across email, chat, and social channels, and documenting interactions in the CRM system.

We value empathy, problem-solving, and a proactive approach to resolve issues, while offering professional development and a collaborative, globally distributed team dedicated to

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

English communication

Problem-solving

Remote work

CRM proficiency

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Appian is seeking a customer-focused Customer Support Specialist to join its fully remote team, supporting operations for Cancun, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate assistance across email, chat, and social channels, and documenting interactions in the CRM system.

We value empathy, problem-solving, and a proactive approach to resolve issues, while offering professional development and a collaborative, globally distributed team dedicated to