Remote Customer Support Specialist — Global Team

Pavago; Aguascalientes; A distancia; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Health, dental, and vision insurance

Professional development opportunities

Collaborative global team culture

Descripción de la vacante

Pavago is seeking a Customer Support Specialist to join its fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social channels.

The role offers a competitive salary, health benefits, and opportunities for professional growth within a collaborative, global team.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal English communication skills.
• Experience with CRM and helpdesk software.
• Ability to multitask and stay organized in a remote environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM system.
• Identify trends in customer feedback and escalate issues as needed.

Conocimientos

Customer support

English communication

Problem-solving

Remote work

CRM software

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Pavago is seeking a Customer Support Specialist to join its fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social channels.

The role offers a competitive salary, health benefits, and opportunities for professional growth within a collaborative, global team.