Remote Customer Care Specialist — Global Support

Kerry; Cancún; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health, dental, vision insurance

Career development

Flexible schedule

Descripción de la vacante

Kerry is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely responses across email, chat, and social media.

Ideal candidates have proven experience in customer support, excellent English communication, and the ability to work independently in a remote setting. This role offers flexible hours and opportunities for growth within a global team.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for process improvements.

Conocimientos

Customer support

English communication

Remote work

CRM software

Herramientas

CRM software

Descripción del empleo

Kerry is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely responses across email, chat, and social media.

Ideal candidates have proven experience in customer support, excellent English communication, and the ability to work independently in a remote setting. This role offers flexible hours and opportunities for growth within a global team.