Remote Customer Support Specialist | Flexible & Global

Hps Inc.; Cancún; A distancia; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary incentives

Fully remote position

Career development

Health insurance

Collaborative team culture

Descripción de la vacante

Hps Inc. is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the first contact for customers, delivering timely, accurate, and empathetic assistance across digital channels to ensure satisfaction and loyalty.

This role offers global collaboration and opportunities to grow within a high-performing service team. The ideal candidate has proven customer support experience, excellent English communication, strong

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

English communication

Problem solving

Remote work

Helpdesk/CRM proficiency

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Hps Inc. is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the first contact for customers, delivering timely, accurate, and empathetic assistance across digital channels to ensure satisfaction and loyalty.

This role offers global collaboration and opportunities to grow within a high-performing service team. The ideal candidate has proven customer support experience, excellent English communication, strong