Remote Customer Support Specialist English Pro Global Team

Storyblok Gmbh; Cancún; Híbrido; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Storyblok GmbH is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social media.

In this role you will troubleshoot issues, provide product information, and document interactions in the CRM system while working with a global team dedicated to delivering outstanding service and driving customer satisfaction.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks remotely.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve issues with high customer satisfaction.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM system.
• Identify trends and escalate issues to relevant departments.

Conocimientos

English fluency

CRM experience

Helpdesk tools

Multitasking

Written communication

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Storyblok GmbH is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social media.

In this role you will troubleshoot issues, provide product information, and document interactions in the CRM system while working with a global team dedicated to delivering outstanding service and driving customer satisfaction.