Remote English-Speaking Customer Support Specialist Global Team

Incora; Silao (Ciudad); A distancia; MXN 167.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Health insurance

Career development

Performance incentives

Collaborative culture

Descripción de la vacante

Incora is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancun, Quintana Roo. You will be the primary point of contact for customers, providing assistance via email, chat, and social media with a customer-first mindset.

Responsibilities include resolving inquiries, documenting interactions in the CRM, and identifying trends to inform improvements. This is a flexible remote role with growth opportunities and strong team support.

Formación

• Experience in a customer support role.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and prioritize remotely.
• Experience with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

Written communication

Verbal communication

Problem solving

Remote multitasking

CRM systems

Herramientas

Helpdesk software

CRM systems

Descripción del empleo

Incora is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancun, Quintana Roo. You will be the primary point of contact for customers, providing assistance via email, chat, and social media with a customer-first mindset.

Responsibilities include resolving inquiries, documenting interactions in the CRM, and identifying trends to inform improvements. This is a flexible remote role with growth opportunities and strong team support.