Remote Customer Support Specialist - Global Team

Global Payments; Veracruz; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Global Payments is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, providing excellent assistance and resolving inquiries through various digital channels, ensuring satisfaction and loyalty.

This role offers the flexibility of remote work from anywhere while collaborating with a global team dedicated to delivering outstanding service.

Formación

• Experience in customer support or service.
• Strong written and verbal communication skills.
• Ability to manage inquiries across multiple digital channels with empathy.

Responsabilidades

• Serve as the primary contact for customers and respond to inquiries via digital channels.
• Resolve issues in a timely and accurate manner to ensure customer satisfaction.
• Collaborate with a global remote team to deliver consistent service.

Conocimientos

Customer service

Communication

Multichannel support

Herramientas

CRM software

Descripción del empleo

Global Payments is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, providing excellent assistance and resolving inquiries through various digital channels, ensuring satisfaction and loyalty.

This role offers the flexibility of remote work from anywhere while collaborating with a global team dedicated to delivering outstanding service.