Commercial Support Executive

Metlif; Cancún; A distancia; MXN 223.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Fully remote

Career development

Health, dental, and vision insurance

Descripción de la vacante

Metlif is seeking a Customer Support Specialist to join a fully remote team. You will serve as the primary contact for customers, addressing inquiries via digital channels and contributing to satisfaction and loyalty from Cancún, Quintana Roo and beyond.

Responsibilities include timely responses, issue resolution, and accurate CRM documentation. The role requires strong English communication, problem-solving abilities, and the capacity to work effectively in a global, remote environment.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and spoken English.
• Strong communication and problem-solving mindset.
• Ability to manage multiple tasks remotely and prioritize effectively.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Provide detailed information about products, services, and policies.
• Document all customer interactions and resolutions in the CRM.
• Identify trends and escalate issues to relevant departments for improvements.

Conocimientos

Customer support

English proficiency

Communication skills

Problem solving

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.