Remote Customer Support Specialist for Cancun & Global Team

Paysend Group

Cancún

A distancia

MXN 201.000 - 335.000

Jornada completa

14 días+

Generador de candidaturas

Transforma esta oferta en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

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Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Remote work

Career development

Health insurance

Team culture

Descripción de la vacante

Paysend Group is seeking a Customer Support Specialist to join a fully remote team, providing exceptional assistance to customers across channels from any location, including Cancún, Quintana Roo. You will be the primary contact, resolving inquiries with empathy and accuracy to ensure satisfaction and loyalty.

Ideal candidates have proven customer support experience, strong English communication, and comfortable using CRM/helpdesk tools.

Formación

Proven experience in a customer support or similar role.
Excellent written and verbal English.
Strong problem-solving abilities and a customer-first mindset.
Experience with CRM and helpdesk software.
Able to manage multiple tasks remotely.

Responsabilidades

Respond promptly and professionally to customer inquiries via email, chat, and social media.
Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
Provide detailed information about products, services, and company policies.
Document all customer interactions and resolutions accurately in the CRM system.
Identify trends in customer feedback and escalate issues to appropriate departments for improvement.