Remote Customer Support Specialist — Customer Delight

Aeo; Lerma; A distancia; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Aeo is seeking a highly motivated Customer Support Specialist to join its fully remote team, supporting operations for Cancún, Quintana Roo.

You will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through multiple digital channels, helping ensure customer satisfaction and loyalty across the region.

Experience in handling inquiries, orders, and troubleshooting via chat, email, and phone is preferred.

Formación

• Customer-focused with excellent communication skills.
• Experience in multi-channel support is a plus.
• Basic computer literacy and problem-solving ability.

Responsabilidades

• Serve as primary contact for customers via chat, email, and phone.
• Resolve inquiries and issues promptly to maintain satisfaction.
• Collaborate with team to improve support processes.

Descripción del empleo

Aeo is seeking a highly motivated Customer Support Specialist to join its fully remote team, supporting operations for Cancún, Quintana Roo.

You will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through multiple digital channels, helping ensure customer satisfaction and loyalty across the region.

Experience in handling inquiries, orders, and troubleshooting via chat, email, and phone is preferred.