Remote Bilingual Patient Care Expert — EN/ES

Resolv Global; Veracruz; Remote; MXN 246,000 - 379,000; Full time

Benefits offered by this job

Training provided

Laptop provided

Fully remote position

Job summary

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up. You will manage inquiries across multiple channels with empathy and accuracy, ensuring a seamless care journey for every patient.

The role is fully remote and full-time, includes training and a company laptop, and requires fluent English and Spanish for effective communication with patients and clinical teams.

Qualifications

• Proficient in English and Spanish (bilingual)
• Experience supporting patients or customers across multiple communication channels
• Excellent written and verbal communication skills

Responsibilities

• Assist patients from scheduling to post-visit follow-up
• Navigate inquiries across multiple channels with empathy and accuracy
• Coordinate with clinical teams to ensure smooth patient journeys

Skills

Bilingual English/Spanish

Job description

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up. You will manage inquiries across multiple channels with empathy and accuracy, ensuring a seamless care journey for every patient.

The role is fully remote and full-time, includes training and a company laptop, and requires fluent English and Spanish for effective communication with patients and clinical teams.