Remote Customer Success Specialist — Onboarding & Support

Placements24; Mexicali; Hybrid; MXN 360,000 - 720,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Professional development

Job summary

WhatJobs Direct is seeking a proactive Customer Success Specialist to guide new clients through onboarding and provide ongoing support to maximize value. This fully remote role emphasizes strong communication, technical aptitude, and a client-focused mindset to foster long-term success.

You will manage onboarding, deliver training, monitor health metrics, and collaborate with product and sales teams to drive improvements while maintaining excellent client relationships.

Qualifications

• Minimum of 3 years in Customer Success, Account Management, or a similar client-facing role.
• Proven onboarding and technical support experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client needs.
• Proficiency with CRM systems (Salesforce, HubSpot) and remote collaboration tools.
• Ability to work independently and manage time in a remote setting.
• Bachelor's degree in a relevant field or equivalent practical experience.

Responsibilities

• Manage end-to-end onboarding for new clients, ensuring a smooth integration.
• Provide comprehensive customer support, addressing technical issues and product questions.
• Develop and deliver training sessions on product usage and best practices.
• Monitor client health and engagement, identifying risks and opportunities.
• Build and maintain relationships with a portfolio of clients as their trusted advisor.
• Gather client feedback and relay insights to product and sales teams.

Skills

Customer Success

Onboarding

Account Management

Communication

Remote Work

Problem Solving

Education

Bachelor's degree in a relevant field

Tools

Salesforce

HubSpot

Job description

WhatJobs Direct is seeking a proactive Customer Success Specialist to guide new clients through onboarding and provide ongoing support to maximize value. This fully remote role emphasizes strong communication, technical aptitude, and a client-focused mindset to foster long-term success.

You will manage onboarding, deliver training, monitor health metrics, and collaborate with product and sales teams to drive improvements while maintaining excellent client relationships.