Atención A Clientes / Recargadores

Cirsa Gaming Corporation; Hermosillo; A distancia; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

WhatJobs Direct is hiring a remote Customer Success Manager to guide clients post-sale, drive adoption, and maximize value across our CRM offerings. You will manage relationships, craft success plans, and partner with support, product, and sales to reduce churn and grow account health.

The role emphasizes client advocacy, proactive problem-solving, and collaboration in a fully remote environment with opportunities for professional development and career advancement.

Formación

• Bachelor's degree required in a related field.
• 2–4 years in Customer Success, Account Management, or client-facing roles.
• Ability to build and maintain long-term client relationships.
• Excellent communication, presentation and interpersonal skills.
• Proactive and solutions-oriented with strong problem-solving.
• Ability to translate complex software solutions into client benefits.
• Experience with CRM software and CS platforms.
• Self-motivated, organized, and able to manage multiple priorities remotely.
• Spanish fluency required; English proficiency a plus.

Responsabilidades

• Manage a portfolio of assigned clients as the primary post-sale contact.
• Develop and execute success plans aligned to client objectives.
• Drive user adoption and maximize product value.
• Conduct regular check-ins, business reviews, and training sessions.
• Identify and address potential client risks.
• Liaise between clients and internal teams to resolve issues and relay feedback.
• Monitor client health metrics and identify upsell opportunities.
• Educate clients on new features and best practices.
• Contribute to CS resources and playbooks.
• Gather client feedback to inform product and service improvements.

Conocimientos

Client relationships

Communication

Remote work

Spanish fluency

English proficiency

Problem solving

Educación

Bachelor's degree in Business/Marketing/Communications

Herramientas

CRM software

Customer success platforms

Descripción del empleo

About the Role

Our client, a rapidly growing software company specializing in customer relationship management (CRM) solutions, is seeking a dedicated Customer Success Manager to join their fully remote team. In this crucial role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will build strong relationships, provide strategic guidance, drive product adoption, and proactively identify opportunities to add value. This is an excellent opportunity for a client-focused professional who excels in a remote work environment and is passionate about helping businesses succeed. You will be a key advocate for our customers, ensuring their satisfaction, retention, and growth within our ecosystem. Your expertise will directly contribute to reducing churn and increasing customer lifetime value.

Key Responsibilities

• Manage a portfolio of assigned clients, serving as their primary point of contact post-sale.
• Develop and execute success plans tailored to each client's business objectives.
• Drive user adoption and ensure clients are maximizing the value of our products.
• Conduct regular check-ins, business reviews, and training sessions with clients.
• Proactively identify and address potential client issues or risks.
• Serve as a liaison between clients and internal teams (support, product, sales) to resolve issues and communicate feedback.
• Monitor client health metrics and identify opportunities for upsell or cross-sell.
• Educate clients on new features, best practices, and industry trends.
• Contribute to the development of customer success resources and best practices.
• Gather client feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 2-4 years of experience in Customer Success, Account Management, or a client-facing role, preferably in SaaS or technology.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving skills and a proactive, solutions-oriented approach.
• Ability to understand complex software solutions and translate them into client benefits.
• Proficiency with CRM software and customer success platforms.
• Self-motivated, organized, and able to manage multiple priorities in a remote setting.
• Spanish fluency is required; English proficiency is a strong asset.
• Passion for technology and customer advocacy.

Benefits

• Competitive salary and performance-based incentives.
• Full remote work arrangement.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off.
• Opportunities for professional development and career advancement.
• A collaborative and supportive company culture.
• Access to cutting-edge CRM technology and tools.

About the Role

Our client, WhatJobs Direct, is seeking an proactive and customer-focused Remote Client Success Consultant to join our fully remote team. In this vital role,