Consultor de Éxito del Cliente Remoto

Placements24; Hermosillo; Hybrid; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid time off

Professional development

Job summary

WhatJobs Direct seeks a proactive Remote Client Success Consultant to manage a portfolio of clients from home. You will drive adoption, retention, and strategic guidance, acting as a trusted partner to maximize client value and satisfaction across our fully remote team.

You will collaborate with Sales, Support, and Product to address client needs, conduct reviews, and identify upsell opportunities while maintaining a strong customer-centric approach in a flexible, home-based environment.

Qualifications

• Bachelor's degree in Business, Marketing, or related field or equivalent experience.
• Proven experience in Account Management, Client Success, or a similar client-facing role, preferably remote.
• Excellent communication, interpersonal, and presentation skills in Spanish.
• Strong understanding of customer relationship management principles.
• Ability to think strategically and provide data-driven recommendations.
• Self-motivated, organized, and able to manage multiple client accounts simultaneously.
• Proficiency with CRM software and client success platforms.
• A passion for helping clients succeed and a customer-centric approach.
• Ability to work independently and thrive in a remote team environment.
• Reliable internet connection and a dedicated workspace.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Understand client needs and business objectives to ensure successful adoption and utilization of our services.
• Provide strategic advice and best practices to help clients achieve their goals.
• Proactively identify and address potential client issues or churn risks.
• Conduct regular check-ins and business reviews with clients.
• Onboard new clients and ensure a smooth transition.
• Collaborate with internal teams (Sales, Support, Product) to advocate for client needs.
• Monitor client health metrics and identify opportunities for upselling or cross-selling.
• Gather client feedback and contribute to product and service improvements.
• Act as a trusted advisor to clients, ensuring their ongoing satisfaction and success.

Skills

Account Management

Client Success

Spanish fluency

Communication skills

Data-driven recommendations

CRM experience

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM platforms

Job description

About the Role

Our client, WhatJobs Direct, is seeking an proactive and customer-focused Remote Client Success Consultant to join our fully remote team. In this vital role, you will be responsible for ensuring our clients maximize the value they receive from our services, fostering long‑term relationships and driving retention. You will work closely with clients to understand their goals, provide strategic guidance, and proactively address any potential challenges. This is an exceptional opportunity for someone passionate about building strong client partnerships and contributing to their success, all from the convenience of their home office. We are dedicated to cultivating a collaborative remote culture where expertise and proactive engagement are celebrated. If you are a strategic thinker with a talent for customer advocacy, this role is ideal.

Key Responsibilities

• Build and maintain strong, long‑lasting relationships with a portfolio of clients.
• Understand client needs and business objectives to ensure successful adoption and utilization of our services.
• Provide strategic advice and best practices to help clients achieve their goals.
• Proactively identify and address potential client issues or churn risks.
• Conduct regular check‑ins and business reviews with clients.
• Onboard new clients and ensure a smooth transition.
• Collaborate with internal teams (Sales, Support, Product) to advocate for client needs.
• Monitor client health metrics and identify opportunities for upselling or cross‑selling.
• Gather client feedback and contribute to product and service improvements.
• Act as a trusted advisor to clients, ensuring their ongoing satisfaction and success.

Requirements

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Proven experience in Account Management, Client Success, or a similar client‑facing role, preferably in a remote capacity.
• Excellent communication, interpersonal, and presentation skills in Spanish.
• Strong understanding of customer relationship management principles.
• Ability to think strategically and provide data‑driven recommendations.
• Self‑motivated, organized, and able to manage multiple client accounts simultaneously.
• Proficiency with CRM software and client success platforms.
• A passion for helping clients succeed and a customer‑centric approach.
• Ability to work independently and thrive in a remote team environment.
• Reliable internet connection and a dedicated workspace.

Benefits

• WhatJobs Direct offers a competitive salary package and performance‑based incentives for this fully remote position.
• Enjoy the flexibility and autonomy of working from home, with opportunities for significant career advancement.
• We provide a comprehensive benefits package, generous paid time off, and extensive training and professional development resources.