Remote-First Customer Support Specialist - Tech-Savvy

Watershed; Tijuana; Remote; MXN 240,000 - 320,000; Full time

Job summary

WhatJobs Direct is seeking a Customer Support Specialist to join a fully remote team. This remote-first role focuses on delivering outstanding customer service with strong technical understanding.

You will be the primary contact for inquiries and issues, ensuring a smooth support experience from Puebla, Puebla, MX, while working remotely. Ideal candidates are proactive, empathetic, and committed to continuous improvement, with a passion for building a career in customer success within a

Qualifications

• Handle a high volume of customer interactions via phone, email, and live chat.
• Provide effective and efficient solutions to customer issues related to our client's products/services.
• Troubleshoot technical problems, guide users through solutions, and elevate when necessary.
• Maintain accurate and detailed records of customer communications and resolutions within the CRM.
• Proactively identify customer needs and suggest product or service

Responsibilities

• Handle a high volume of customer interactions via phone, email, and live chat.
• Provide effective and efficient solutions to customer issues related to our client's products/services.
• Troubleshoot technical problems, guide users through solutions, and elevate when necessary.
• Maintain accurate and detailed records of customer communications and resolutions within the CRM.
• Proactively identify customer needs and suggest product or service

Job description

WhatJobs Direct is seeking a Customer Support Specialist to join a fully remote team. This remote-first role focuses on delivering outstanding customer service with strong technical understanding.

You will be the primary contact for inquiries and issues, ensuring a smooth support experience from Puebla, Puebla, MX, while working remotely. Ideal candidates are proactive, empathetic, and committed to continuous improvement, with a passion for building a career in customer success within a