Remote Customer Success Specialist

Atomic Hr; Mérida; Remote; MXN 1,130,000 - 1,695,000; Full time

Benefits offered by this job

Remote role

Competitive USD pay

Lean, hands-on team

Growth paths into senior roles

Impact on small businesses

Job summary

Atomic Hr is seeking a Customer Success professional to manage a portfolio of parks, answering questions, solving issues, and guiding operators to adopt more features. You’ll be the go-to contact after onboarding, ensuring customers stay satisfied and continue using the platform year after year.

The role emphasizes strong English communication, troubleshooting, and a calm, proactive approach to support. Remote work overlaps with team calls and collaboration, with growth paths into senior roles.

Qualifications

• Experience in a customer-facing role, ideally in SaaS.
• Ability to learn software in depth and explain it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills with a calm, solutions-first attitude.
• Tech-savvy with a process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• Patient and supportive approach with customers of all technical levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features.
• Help operators adjust setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes.
• Write follow-up notes and keep CRM records up to date.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work to keep customers happy.
• Share customer feedback to help product and engineering improve the platform.

Skills

Customer success

Account management

SaaS

English communication

Troubleshooting

Organization

Documentation

Tools

CRM tools

Job description

Atomic Hr is seeking a Customer Success professional to manage a portfolio of parks, answering questions, solving issues, and guiding operators to adopt more features. You’ll be the go-to contact after onboarding, ensuring customers stay satisfied and continue using the platform year after year.

The role emphasizes strong English communication, troubleshooting, and a calm, proactive approach to support. Remote work overlaps with team calls and collaboration, with growth paths into senior roles.