Gestor/a de Éxito del Cliente — Remoto (SaaS)

Cirsa Gaming Corporation; Hermosillo; Remote; MXN 420,000 - 640,000; Full time

Job summary

WhatJobs Direct is hiring a remote Customer Success Manager to guide clients post-sale, drive adoption, and maximize value across our CRM offerings. You will manage relationships, craft success plans, and partner with support, product, and sales to reduce churn and grow account health.

The role emphasizes client advocacy, proactive problem-solving, and collaboration in a fully remote environment with opportunities for professional development and career advancement.

Qualifications

• Bachelor's degree required in a related field.
• 2–4 years in Customer Success, Account Management, or client-facing roles.
• Ability to build and maintain long-term client relationships.
• Excellent communication, presentation and interpersonal skills.
• Proactive and solutions-oriented with strong problem-solving.
• Ability to translate complex software solutions into client benefits.
• Experience with CRM software and CS platforms.
• Self-motivated, organized, and able to manage multiple priorities remotely.
• Spanish fluency required; English proficiency a plus.

Responsibilities

• Manage a portfolio of assigned clients as the primary post-sale contact.
• Develop and execute success plans aligned to client objectives.
• Drive user adoption and maximize product value.
• Conduct regular check-ins, business reviews, and training sessions.
• Identify and address potential client risks.
• Liaise between clients and internal teams to resolve issues and relay feedback.
• Monitor client health metrics and identify upsell opportunities.
• Educate clients on new features and best practices.
• Contribute to CS resources and playbooks.
• Gather client feedback to inform product and service improvements.

Skills

Client relationships

Communication

Remote work

Spanish fluency

English proficiency

Problem solving

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM software

Customer success platforms

Job description

WhatJobs Direct is hiring a remote Customer Success Manager to guide clients post-sale, drive adoption, and maximize value across our CRM offerings. You will manage relationships, craft success plans, and partner with support, product, and sales to reduce churn and grow account health.

The role emphasizes client advocacy, proactive problem-solving, and collaboration in a fully remote environment with opportunities for professional development and career advancement.