Remote Customer Success Specialist - Hospitality SaaS

Atomic Hr; Estado de México; Remote; MXN 979,000 - 1,356,000; Full time

Benefits offered by this job

Remote role

USD compensation

Growth opportunities

Impact visible

Collaborative team

Job summary

Atomic Hr is seeking a customer success specialist to manage a portfolio of parks on our platform. You will answer questions, troubleshoot bookings, and help operators adopt more features to grow their business.

This remote role offers USD compensation, overlap with customer calls, and a lean hands-on team where your impact is visible. Ideal candidates have SaaS customer-facing experience and a calm, solutions-focused mindset.

Qualifications

• Experience in a customer-facing role in SaaS.
• Ability to explain software to non-technical users.
• Excellent spoken and written English.
• Calm, solutions-first mindset.

Responsibilities

• Be the main contact for a portfolio of active customers.
• Answer product questions and troubleshoot bookings, rates, payments, and availability.
• Run check-ins and trainings to drive feature adoption.
• Update CRM with follow-up notes and customer records.
• Identify at-risk accounts early and take proactive action.
• Share customer feedback to help product and engineering improvements.

Skills

Customer success

Account management

SaaS

Communication

Problem solving

Organization

English communication

Tools

CRM tools

Job description

Atomic Hr is seeking a customer success specialist to manage a portfolio of parks on our platform. You will answer questions, troubleshoot bookings, and help operators adopt more features to grow their business.

This remote role offers USD compensation, overlap with customer calls, and a lean hands-on team where your impact is visible. Ideal candidates have SaaS customer-facing experience and a calm, solutions-focused mindset.