Remote Customer Success Specialist

Atomic Hr; Xalapa-Enríquez; Remote; MXN 1.130.000 - 1.695.000; Vollzeit

Benefits dieser Stelle

Remote role

Competitive USD compensation

Lean, hands-on team

Growth paths into senior roles

Impact on small businesses

Zusammenfassung

Atomic Hr is seeking a remote Customer Success professional to manage a portfolio of parks, answering questions, guiding feature adoption, and ensuring ongoing satisfaction for operators using our all-in-one booking platform.

You will run trainings, update CRM notes, and write helpful documentation while identifying at-risk accounts and sharing feedback to improve the product. fluently English required.

Qualifikationen

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Aufgaben

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback and pain points that help product and engineering improve the platform.

Kenntnisse

Customer success

SaaS experience

English proficiency

Troubleshooting

Tech-savvy

Organization

Empathetic approach

Tools

CRM systems

Helpdesk software

Jobbeschreibung

Atomic Hr is seeking a remote Customer Success professional to manage a portfolio of parks, answering questions, guiding feature adoption, and ensuring ongoing satisfaction for operators using our all-in-one booking platform.

You will run trainings, update CRM notes, and write helpful documentation while identifying at-risk accounts and sharing feedback to improve the product. fluently English required.