Remote Customer Success & Growth Specialist

Atomic Hr; Sonora; Remote; MXN 339,000 - 603,000; Full time

Benefits offered by this job

Remote role

Competitive USD pay

Impact-driven team

Growth opportunities

Job summary

Atomic Hr is seeking a customer success professional to manage a portfolio of parks and help operators maximize platform value. You will answer questions, troubleshoot bookings, and train customers to adopt new features, ensuring confidence and long-term retention across seasons.

You will work in a remote setting with overlap for calls and team collaboration, leveraging CRM tools to keep records up to date and turn feedback into improved documentation.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback and pain points that help product and engineering improve the platform.

Skills

Customer success

Account management

SaaS experience

English proficiency

Tools

CRM software

Helpdesk tools

Job description

Atomic Hr is seeking a customer success professional to manage a portfolio of parks and help operators maximize platform value. You will answer questions, troubleshoot bookings, and train customers to adopt new features, ensuring confidence and long-term retention across seasons.

You will work in a remote setting with overlap for calls and team collaboration, leveraging CRM tools to keep records up to date and turn feedback into improved documentation.