Remote Customer Success & Engagement Specialist

Atomic Hr; Xico; Remoto; MXN 1.130.000 - 1.695.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote role

Competitive USD compensation

Lean, hands-on team

Growth paths into senior roles

Impact on small businesses in outdoor

Descrizione del lavoro

Atomic Hr client is seeking a Customer Success Specialist to manage a portfolio of parks, answer questions, troubleshoot bookings and payments, and train operators to adopt more features. You\'ll ensure customers feel supported, confident using the product, and stay with the platform over time.

The role requires SaaS customer-facing experience, excellent English, a calm, process-driven mindset, and the ability to document learnings and guide usage across multiple accounts.

Competenze

• Experience in a customer-facing role, ideally in SaaS.
• Ability to learn software in depth and explain it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills with a calm, solutions-first attitude.
• Tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• Patient, supportive approach with customers of all levels.

Mansioni

• Serve as the main contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to drive feature adoption.
• Help operators adjust setup as seasons, rates, or inventory change.
• Stay calm during peak-season rushes and maintain timely follow-ups.
• Write clear follow-up notes and keep CRM records up to date.
• Create helpful guides, FAQs, and training materials from recurring questions.
• Spot at-risk accounts early and work to keep customers happy.
• Share customer feedback to help product and engineering improvements.

Conoscenze

Customer-facing experience

English communication

Troubleshooting

Tech-savvy

Organization

Patience

Onboarding experience

Strumenti

CRM software

Helpdesk tools

Descrizione del lavoro

Atomic Hr client is seeking a Customer Success Specialist to manage a portfolio of parks, answer questions, troubleshoot bookings and payments, and train operators to adopt more features. You\'ll ensure customers feel supported, confident using the product, and stay with the platform over time.

The role requires SaaS customer-facing experience, excellent English, a calm, process-driven mindset, and the ability to document learnings and guide usage across multiple accounts.