Remote Customer Success & Engagement Specialist

Atomic Hr; Naucalpan de Juárez; Remote; MXN 1,130,000 - 1,695,000; Full time

Benefits offered by this job

Remote role

Competitive USD compensation

Lean, hands-on team

Growth paths into senior roles

Positive impact on outdoor hospitality

Job summary

Atomic Hr is seeking a customer success professional to manage a portfolio of parks, answer questions, and help operators maximize the platform. The role focuses on supporting customers, ensuring confident product use, and fostering long-term partnerships.

You will run training, translate feedback into documentation, and spot at-risk accounts to keep customers happy. Remote with overlap for calls and collaboration, USD compensation based on experience.

Qualifications

• Experience in a customer-facing role in SaaS.
• Ability to learn software in depth and explain it to non-technical users.
• Strong spoken and written English communication.
• Proven troubleshooting skills with a calm, solutions-first mindset.

Responsibilities

• Serve as the main contact for a portfolio of active customers.
• Answer product questions and troubleshoot bookings, rates, payments, and availability.
• Run check-ins and training sessions to drive feature adoption.
• Assist operators in adjusting setup as seasons or inventory change.
• Write follow-up notes and keep records up to date in CRM.
• Create guides, FAQs, or training materials.

Skills

Customer-facing experience

SaaS knowledge

Excellent English communication

Troubleshooting

Organizational skills

Calm, solutions-first mindset

Tools

CRM systems

Helpdesk tools

Job description

Atomic Hr is seeking a customer success professional to manage a portfolio of parks, answer questions, and help operators maximize the platform. The role focuses on supporting customers, ensuring confident product use, and fostering long-term partnerships.

You will run training, translate feedback into documentation, and spot at-risk accounts to keep customers happy. Remote with overlap for calls and collaboration, USD compensation based on experience.