Remote Customer Success Advocate

Atomic Hr; Tlaquepaque; Remote; MXN 904,000 - 1,412,000; Full time

Benefits offered by this job

Remote role

Competitive USD compensation

Visible impact

Growth paths into senior roles

Job summary

Atomic Hr is seeking a customer success professional to manage a portfolio of parks remotely. You will answer questions, troubleshoot bookings and payments, and train operators to use more platform features.

The role emphasizes helping customers succeed and expanding product adoption, with opportunities to move into sales as you grow. You bring hands-on customer-facing SaaS experience, strong English communication, and a calm, proactive approach to keep customers satisfied across seasons and

Qualifications

• Experience in a customer-facing role such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback and pain points that help product and engineering improve the platform.

Skills

Customer-facing experience

SaaS familiarity

English communication

Troubleshooting mindset

Tech-savvy mindset

Organization across accounts

Patient, supportive approach

Tools

CRM software

Helpdesk tools

Job description

Atomic Hr is seeking a customer success professional to manage a portfolio of parks remotely. You will answer questions, troubleshoot bookings and payments, and train operators to use more platform features.

The role emphasizes helping customers succeed and expanding product adoption, with opportunities to move into sales as you grow. You bring hands-on customer-facing SaaS experience, strong English communication, and a calm, proactive approach to keep customers satisfied across seasons and