Remote Customer Success Manager, B2B Digital Marketing

Jobgether; México; Remote; MXN 1,128,000 - 1,693,000; Full time

Benefits offered by this job

Fully remote

Five hours overlap with NA ET

Diverse B2B client exposure

AI and workflow tools

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Success Manager — Measure Marketing in Mexico. You will manage B2B client relationships, translate performance data into actionable strategies, and coordinate SEO, PPC, content, and AI-enabled search initiatives to drive visibility, traffic, and leads.

Remote role with overlap with North American Eastern Time. Ideal candidates have 3+ years in customer success or account management within digital marketing or SaaS, strong data

Qualifications

• At least 3 years of experience in customer success or account management within a digital marketing agency, SEO or SaaS company, or similar B2B service business.
• Working knowledge of SEO and PPC, including Google Ads and Microsoft Ads, with an interest in AI-powered search, GEO, and AEO.
• Ability to interpret GA4, Google Search Console, and dashboard data, identify performance changes, and explain their causes and implications.
• Strong data storytelling skills, with the ability to present clear, persuasive insights to business owners and senior decision-makers.
• Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, combined with the judgment to verify outputs and take responsibility for client-facing content.
• Experience managing projects through ClickUp or comparable platforms such as Asana or Monday.
• Familiarity with CRM systems, particularly HubSpot, and the ability to maintain accurate client and project information.
• Confidence handling challenging client conversations, managing expectations, addressing scope creep, and supporting at-risk renewals.
• Professional fluency in written and spoken English, with the communication skills required to work with North American clients.
• Ability to work remotely with at least five hours of overlap with North American Eastern Time.

Responsibilities

• Lead client relationships and regular check-ins, monthly reporting, and quarterly business reviews.
• Interpret performance data from GA4, GSC, Google Ads and other tools; communicate trends and recommendations clearly.
• Explain SEO, PPC, and AI search developments and how they map to visibility, traffic, leads, and cost per lead.
• Coordinate content and conversion optimization with web teams.
• Monitor account health, retention indicators, and develop recovery plans for at-risk accounts.
• Translate client success plans into actionable projects with milestones and owners.
• Maintain HubSpot records and automate repetitive reporting and follow-up activities.
• Address concerns, manage escalations, and ensure timely, accountable client responses.
• Drive customer satisfaction, retention, and account expansion through measurable outcomes.

Skills

Client relationship management

Performance analysis

Data storytelling

AI tools usage

Project management

HubSpot CRM

English proficiency

GA4 / Analytics interpretation

Cross-functional collaboration

Tools

HubSpot

ClickUp

Asana

Monday.com

GA4

Google Ads

Google Search Console

Job description

Jobgether, on behalf of a partner company, seeks a Customer Success Manager — Measure Marketing in Mexico. You will manage B2B client relationships, translate performance data into actionable strategies, and coordinate SEO, PPC, content, and AI-enabled search initiatives to drive visibility, traffic, and leads.

Remote role with overlap with North American Eastern Time. Ideal candidates have 3+ years in customer success or account management within digital marketing or SaaS, strong data