Remote Customer Success & Engagement Specialist

Atomic Hr; Apodaca; Remote; MXN 1,130,000 - 1,695,000; Full time

Benefits offered by this job

Remote role

Competitive USD compensation

Growth opportunities

Job summary

Atomic HR is seeking a proactive Customer Success Specialist to manage a portfolio of parks, helping operators maximize adoption and value from the platform. You will be the go-to contact for ongoing support, training, and feature adoption across reservations, payments, and reporting.

You will run check-ins, document outcomes, and collaborate with product teams to translate customer feedback into improvements.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt features they aren't using yet
• Help operators adjust their setup as seasons, rates, or site inventory change
• Stay calm and responsive during peak-season rushes, when every booking counts
• Write clear follow-up notes and keep customer records up to date in the CRM
• Turn recurring questions into guides, FAQs, and simple help documentation
• Spot at-risk accounts early and work proactively to keep customers happy
• Share customer feedback and pain points that help product and engineering improve the platform

Skills

Customer success

Account management

SaaS experience

Communication (English)

Troubleshooting

Tech-savvy mindset

Organization

Patience with customers

Hospitality software familiarity

CRM/helpdesk familiarity

Job description

Atomic HR is seeking a proactive Customer Success Specialist to manage a portfolio of parks, helping operators maximize adoption and value from the platform. You will be the go-to contact for ongoing support, training, and feature adoption across reservations, payments, and reporting.

You will run check-ins, document outcomes, and collaborate with product teams to translate customer feedback into improvements.