Remote Customer Success Specialist

Atomic Hr; San Luis Potosí; Remote; MXN 1,267,000 - 1,719,000; Full time

Benefits offered by this job

Remote role

Competitive USD compensation

Hands-on team

Growth paths

Job summary

Atomic Hr is seeking a Customer Success Specialist to own a portfolio of parks and ensure ongoing success with our all-in-one booking and park-management platform.

You’ll answer questions, troubleshoot bookings, rates, payments and availability, run check-ins and training, and help operators grow usage as their business expands.

You’ll write follow-up notes, keep CRM records up to date, spot at-risk accounts, and share feedback to help product and engineering improve the platform.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt features they aren't using yet
• Help operators adjust their setup as seasons, rates, or site inventory change
• Stay calm and responsive during peak-season rushes, when every booking counts
• Write clear follow-up notes and keep customer records up to date in the CRM
• Turn recurring questions into guides, FAQs, and simple help documentation
• Spot at-risk accounts early and work proactively to keep customers happy
• Share customer feedback and pain points that help product and engineering improve the platform

Skills

Customer success

SaaS

English communication

Troubleshooting

Organization

Process orientation

Patience

Tools

CRM

Helpdesk tools

Job description

Atomic Hr is seeking a Customer Success Specialist to own a portfolio of parks and ensure ongoing success with our all-in-one booking and park-management platform.

You’ll answer questions, troubleshoot bookings, rates, payments and availability, run check-ins and training, and help operators grow usage as their business expands.

You’ll write follow-up notes, keep CRM records up to date, spot at-risk accounts, and share feedback to help product and engineering improve the platform.