Remote Customer Success & Engagement Specialist

Atomic Hr; Hermosillo; Remote; MXN 1,036,000 - 1,601,000; Full time

Benefits offered by this job

Remote role with overlap for calls

Competitive USD compensation

Visible impact in a lean, hands-onTeam

Job summary

Atomic HR is seeking a customer success professional to manage a portfolio of parks and hotels, answering questions, solving problems, and guiding operators to use more features as their business grows.

You'll be the go-to contact, turning recurring questions into guides and maintaining accurate CRM records. This role prioritizes calm, proactive support and cross-functional collaboration with product and engineering teams.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS
• Comfort learning software in depth and explaining it to non-technical users
• Excellent spoken and written English communication
• Strong troubleshooting skills and a calm, solutions-first attitude
• A tech-savvy, process-oriented mindset
• Strong organization and follow-through across multiple accounts
• A patient, supportive approach with customers of all technical comfort levels

Responsibilities

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt features they aren't using yet
• Help operators adjust their setup as seasons, rates, or site inventory change
• Stay calm and responsive during peak-season rushes, when every booking counts
• Write clear follow-up notes and keep customer records up to date in the CRM
• Turn recurring questions into guides, FAQs, and simple help documentation
• Spot at-risk accounts early and work proactively to keep customers happy
• Share customer feedback and pain points that help product and engineering improve the platform

Skills

Customer-facing experience

Explain software to non-technicalusers

Excellent spoken and written English

Troubleshooting skills

Tech-savvy mindset

Organization and follow-through

Patient, supportive approach

Job description

Atomic HR is seeking a customer success professional to manage a portfolio of parks and hotels, answering questions, solving problems, and guiding operators to use more features as their business grows.

You'll be the go-to contact, turning recurring questions into guides and maintaining accurate CRM records. This role prioritizes calm, proactive support and cross-functional collaboration with product and engineering teams.