Remote Customer Engagement Specialist

Atomic Hr; Puebla de Zaragoza; À distance; MXN 791 000 - 1 318 000; Plein temps

Avantages offerts par ce poste

Remote role

Competitive USD compensation

Growth paths into senior roles

Impactful work

Résumé du poste

Atomic Hr is seeking a customer success specialist to manage a portfolio of park operators, answering questions, solving problems, and helping users adopt more features. You will be the primary contact for active customers, ensuring they see value and renew.

This remote role offers USD compensation based on experience, growth paths into senior roles, and a hands-on team where your impact is visible. It is ideal for someone with a SaaS customer success background who wants to move into sales.

Qualifications

• Experience in a customer-facing role in SaaS or software services.
• Ability to learn software deeply and explain it clearly to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting and a calm, solutions-first attitude.
• Organized with the ability to manage multiple accounts.

Responsabilités

• Serve as the main contact for a portfolio of active customers.
• Answer product questions and troubleshoot bookings, rates, payments, and availability.
• Conduct check-ins and training to drive feature adoption.
• Help operators adjust setups as seasons and inventory change.
• Maintain calm during peak periods and keep CRM records up to date.
• Document recurring questions and create simple help guides.

Connaissances

Customer Success

Account Management

SaaS

Troubleshooting

English Proficiency

Organizational Skills

Patience with Customers

Learning Software

Description du poste

Atomic Hr is seeking a customer success specialist to manage a portfolio of park operators, answering questions, solving problems, and helping users adopt more features. You will be the primary contact for active customers, ensuring they see value and renew.

This remote role offers USD compensation based on experience, growth paths into senior roles, and a hands-on team where your impact is visible. It is ideal for someone with a SaaS customer success background who wants to move into sales.