Remote Customer Success & Engagement Specialist

Atomic Hr; Saltillo; Remote; MXN 1,130,000 - 1,695,000; Full time

Benefits offered by this job

Remote role with schedule overlap

Competitive USD compensation

Lean, hands-on team

Growth paths into senior roles

Support small outdoor hospitality

Job summary

Atomic HR is seeking a customer success specialist to keep a portfolio of outdoor hospitality clients successful after onboarding. You will be the go-to contact for park operators, answering questions, troubleshooting bookings, rates, payments, and helping them adopt more features as their business grows.

Youll run check-ins and trainings, adjust setups as seasons shift, and stay calm during peak periods when every booking counts.

Qualifications

• Experience in a customer-facing role, ideally in SaaS.
• Ability to learn software in depth and explain it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills with a calm, solutions-first mindset.
• Tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• Patient, supportive approach with customers of all technical levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback to help product and engineering improve the platform.

Skills

Customer success

SaaS knowledge

English communication

Troubleshooting

Organizational skills

Tools

CRM tools

Helpdesk tools

Job description

Atomic HR is seeking a customer success specialist to keep a portfolio of outdoor hospitality clients successful after onboarding. You will be the go-to contact for park operators, answering questions, troubleshooting bookings, rates, payments, and helping them adopt more features as their business grows.

Youll run check-ins and trainings, adjust setups as seasons shift, and stay calm during peak periods when every booking counts.