Remote Customer Success Advocate (SaaS)

Atomic Hr; Guadalupe; Remote; MXN 1,036,000 - 1,695,000; Full time

Benefits offered by this job

Remote role

Competitive USD salary

Flat, hands-on team

Growth opportunities

Positive impact on small businesses

Job summary

Atomic Hr is seeking a proactive Customer Success Associate to support a portfolio of parks using a SaaS platform for reservations, rates, and payments. You will answer questions, troubleshoot issues, and guide operators to adopt features as their business grows.

Strong English communication and a calm, results-driven approach are essential. This remote role supports calls and collaboration across teams, with clear documentation and ongoing customer care.

Qualifications

• Experience in a customer-facing role such as customer success, account management, support, or onboarding in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback and pain points to help product and engineering improve the platform.

Skills

Customer-facing role

SaaS knowledge

Learning software

English communication

Troubleshooting

Tech-savvy mindset

Organization

Patience with customers

Tools

CRM software

Job description

Atomic Hr is seeking a proactive Customer Success Associate to support a portfolio of parks using a SaaS platform for reservations, rates, and payments. You will answer questions, troubleshoot issues, and guide operators to adopt features as their business grows.

Strong English communication and a calm, results-driven approach are essential. This remote role supports calls and collaboration across teams, with clear documentation and ongoing customer care.