Remote Customer Success Advocate

Atomic Hr; Chihuahua; Remoto; MXN 1.130.000 - 1.695.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote role

USD compensation

Growth opportunities

Impactful work

Outdoor hospitality focus

Descrizione del lavoro

Atomic HR is seeking a customer-success oriented professional to manage a portfolio of parks, answer questions, troubleshoot bookings and payments, and help operators expand platform usage as their business grows.

This remote role offers USD compensation, growth toward senior customer success or account management, and the chance to help small outdoor hospitality businesses thrive while staying calm during peak seasons.

Competenze

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Mansioni

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren't using yet.
• Help operators adjust their setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when every booking counts.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work proactively to keep customers happy.
• Share customer feedback and pain points that help product and engineering improve the platform.

Conoscenze

Customer success

Account management

SaaS knowledge

English communication

Troubleshooting

Process-oriented

CRM familiarity

Strumenti

CRM software

Helpdesk tools

Descrizione del lavoro

Atomic HR is seeking a customer-success oriented professional to manage a portfolio of parks, answer questions, troubleshoot bookings and payments, and help operators expand platform usage as their business grows.

This remote role offers USD compensation, growth toward senior customer success or account management, and the chance to help small outdoor hospitality businesses thrive while staying calm during peak seasons.