Remote Customer Service Specialist — Pacific Time

Globaltize; Ciudad de México; Remote; MXN 671,000 - 894,000; Full time

Job summary

Globaltize is seeking a remote Customer Service Representative to support US-based clients. The role requires handling high-volume inquiries via phone and email, with independence and critical thinking to resolve complex issues while maintaining professional communication.

The position emphasizes exceptional verbal and written skills, a customer-oriented mindset, and the ability to thrive in a fast-paced, Pacific Time-aligned schedule from Mexico or Central America.

Qualifications

• Minimum 5 years of experience working for US-based companies.
• Experience in a high-volume BPO or similar fast-paced environment.
• Stable employment history with at least 2 years with a single employer.
• Outstanding verbal and written communication skills.
• Must be located in Mexico or Central America and able to work full-time during Pacific schedule hours.

Responsibilities

• Manage customer inquiries through email and phone with speed, accuracy, and professionalism.
• Exercise independent critical thinking to resolve complex customer issues without constant oversight.
• Execute lead qualification, appointment setting, and customer communication workflows.
• Maintain attention to detail and composure while navigating structured processes and company systems.
• Continuously expand knowledge of products, services, and processes to support scaling needs.
• Surface operational uncertainties proactively with structured communication.

Skills

Customer service

BPO experience

US market knowledge

Verbal communication

Written communication

Remote work

Problem solving

Job description

Globaltize is seeking a remote Customer Service Representative to support US-based clients. The role requires handling high-volume inquiries via phone and email, with independence and critical thinking to resolve complex issues while maintaining professional communication.

The position emphasizes exceptional verbal and written skills, a customer-oriented mindset, and the ability to thrive in a fast-paced, Pacific Time-aligned schedule from Mexico or Central America.