Remote Customer Support Specialist - Global Team & Growth

Copeland Lp; Xico; Remote; MXN 260.000 - 360.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully remote position

Professional development

Comprehensive health insurance

Zusammenfassung

Copeland Lp seeks a Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic support across email, chat, and social channels.

The role emphasizes customer satisfaction, problem-solving, and the ability to handle multiple tasks in a remote environment. English proficiency and experience with CRM systems are required.

Qualifikationen

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to manage multiple tasks and stay organized in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Aufgaben

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalates issues to appropriate departments for improvement.

Kenntnisse

Customer support experience

English communication

Remote work

Multitasking

Tools

Helpdesk software

CRM systems

Jobbeschreibung

Copeland Lp seeks a Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic support across email, chat, and social channels.

The role emphasizes customer satisfaction, problem-solving, and the ability to handle multiple tasks in a remote environment. English proficiency and experience with CRM systems are required.