Customer Service Representative

Globaltize; Ciudad de México; Remote; MXN 671,000 - 894,000; Full time

Job summary

Globaltize is seeking a remote Customer Service Representative to support US-based clients. The role requires handling high-volume inquiries via phone and email, with independence and critical thinking to resolve complex issues while maintaining professional communication.

The position emphasizes exceptional verbal and written skills, a customer-oriented mindset, and the ability to thrive in a fast-paced, Pacific Time-aligned schedule from Mexico or Central America.

Qualifications

• Minimum 5 years of experience working for US-based companies.
• Experience in a high-volume BPO or similar fast-paced environment.
• Stable employment history with at least 2 years with a single employer.
• Outstanding verbal and written communication skills.
• Must be located in Mexico or Central America and able to work full-time during Pacific schedule hours.

Responsibilities

• Manage customer inquiries through email and phone with speed, accuracy, and professionalism.
• Exercise independent critical thinking to resolve complex customer issues without constant oversight.
• Execute lead qualification, appointment setting, and customer communication workflows.
• Maintain attention to detail and composure while navigating structured processes and company systems.
• Continuously expand knowledge of products, services, and processes to support scaling needs.
• Surface operational uncertainties proactively with structured communication.

Skills

Customer service

BPO experience

US market knowledge

Verbal communication

Written communication

Remote work

Problem solving

Job description

Schedule/Timezone: 8:00 AM – 5:00 PM Pacific Time

Overview

Are you a service-oriented customer service professional with a track record of supporting US-based companies?

We are partnering with a growing company to find a remote Customer Service Representative. In this full-time role, you will manage fast-paced customer interactions across phone and email channels. You will exercise independent critical thinking to resolve complex inquiries while maintaining high standards of communication.

Key Responsibilities

• Manage customer inquiries through email and phone with a high degree of speed, accuracy, and professionalism.
• Exercise independent critical thinking to resolve complex customer issues without requiring constant oversight.
• Execute lead qualification, appointment setting, and customer communication workflows with a personal approach.
• Maintain superior attention to detail and composure while navigating structured processes and learning company systems.
• Continuously expand knowledge of company products, services, and operational processes to support scaling needs.
• Surface operational uncertainties proactively while maintaining structured communication sequences.

Must-Have Requirements

• At least 5 years of experience working for US-based companies.
• Previous experience in a high-volume BPO or similar fast-paced environment.
• A consistent work history demonstrating commitment, including at least 2 years with a single employer.
• Exceptional verbal and written communication skills paired with an extroverted and service-oriented personality.
• Must be located in Mexico or Central America and able to work full-time during Pacific schedule hours.

Nice-to-Have Requirements

• Direct experience in executive support, sales, or lead qualification roles within a growing company.
• A diversified background across administrative and operational support functions.
• A proven track record of internal promotions and expanding professional responsibilities.

Why Join Us?

This full-time role offers the opportunity to work remotely from Mexico or Central America, aligned with Pacific Time hours. You will join an environment that values professional growth, continuous learning, and clear communication. It provides a platform to apply your problem-solving skills in a high-accountability setting.