Remote Customer Service Specialist - Order & Logistics

10x Genomics, Inc.; México; Remote; MXN 420,000 - 640,000; Full time

Job summary

10x Genomics, Inc. in Mexico seeks a Customer Service Specialist to manage the end-to-end commercial lifecycle, ensuring orders reach customers and distributors with precision and speed.

This remote role supports life-changing research worldwide and requires fluent Spanish and professional-level English. You will work with ERP/CRM systems like Oracle and Salesforce, and collaborate across Sales, Finance, Legal, and US-based teams.

Qualifications

• Experience in order management and customer service.
• Familiarity with ERP and CRM systems such as Oracle or Salesforce.
• Very detail oriented and capable of working independently while collaborating with others.
• Fluent Spanish and professional English (written and spoken).
• Availability to work Mexico-aligned business hours with overlap with US time zones.

Responsibilities

• Process inbound purchase orders in ERP/CRM and ensure accuracy against pricing, terms, currency, and configuration.
• Manage returns, logistics, and coordination with 3PLs and customs brokers.
• Maintain customer master data, support onboarding, and CFDI invoicing for Mexican customers.
• Collaborate with Sales, Finance, Legal, Operations, Supply Chain, and Product Management on pricing, escalations, and product availability.

Skills

Order management

Customer service

Detail oriented

Interpersonal skills

Independent work

Bilingual Spanish-English

US time overlap

Home office setup

Tools

Oracle

Salesforce

Job description

10x Genomics, Inc. in Mexico seeks a Customer Service Specialist to manage the end-to-end commercial lifecycle, ensuring orders reach customers and distributors with precision and speed.

This remote role supports life-changing research worldwide and requires fluent Spanish and professional-level English. You will work with ERP/CRM systems like Oracle and Salesforce, and collaborate across Sales, Finance, Legal, and US-based teams.