Order Success Specialist

Choice Logistics; México; Remote; MXN 240,000 - 360,000; Full time

Job summary

Choice Logistics is seeking an Order Success Specialist to own the end-to-end order processing for clients across the Americas. You will ensure accuracy, timeliness, and proactive updates while coordinating with internal teams to maximize client satisfaction.

The ideal candidate has a Bachelor's degree, 1–2 years in customer service or account management, and strong English communication. You will work remotely from Mexico with flexible hours to support global operations.

Qualifications

• Bachelor's degree required.
• 1–2 years of customer service or account management experience.
• Strong verbal and written English communication skills.
• Demonstrated problem solver and solutions developer.
• Proficiency with MS applications (Excel, PowerPoint, Word, SharePoint).
• Experience with Order Management systems.
• High attention to detail and ability to multitask.
• Ability to work under tight deadlines with predefined expectations.
• Flexible schedule to support business operations.

Responsibilities

• Process and manage the full order life cycle for clients throughout the Americas.
• Provide world-class service and communication to Choice Logistics clients.
• Address custom inquiries and concerns related to orders and shipments.
• Identify and contribute to customer service process improvements.
• Manage Client and Internal Operations expectations when gathering and delivering feedback.
• Maintain and update the order management system, ensuring data integrity.
• Monitor trends and make data-based decisions for large sets of client orders.
• Work independently while being a team player in a supportive office environment.
• Solve problems with a positive attitude and a solutions-focused mindset.

Skills

Customer service

Account management

English communication

Problem solving

MS Office

Order management

Attention to detail

Multitasking

Flexible schedule

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

SharePoint

Order Management System

Job description

At Choice Logistics, the world’s most talented advisors, doers, and thought leaders are shaping the future of global logistics.

Order Success Specialist

Full Time

Remote

Mexico

Position Overview

The Order Success Specialist oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice’s clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The ideal candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.

Job Responsibilities

• Process and manage the full order life cycle for clients throughout the Americas, ensuring accuracy and timeliness
• Provide world-class service and communication to Choice Logistic clients
• Address custom inquiries and concerns related to orders and shipments
• Identify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfaction
• Manage both Client and Internal Operations expectations when gathering and delivering feedback
• Maintain and update the order management system, ensuring data integrity
• Monitor trends and make data-based decisions for large sets of client orders
• Work independently while being a team player in supportive office environment.
• Solving problems with a positive attitude and a solutions-focused mindset

Skills/Qualifications

• Bachelor’s degree required
• 1-2 years of customer service or account management experience
• Excellent verbal and written communication skills in English with the ability to build strong relationships and communicate professionally
• A demonstrated problem solver & solutions developer
• Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint
• Proficiency with Order Management system
• High attention to detail and ability to manage multiple tasks simultaneously
• Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters
• Ability to work a flexible schedule, including non-traditional hours, to support business operations