Remote Customer Experience Specialist – English

Simera; León; Híbrido; MXN 268.000 - 402.000; Jornada completa

Descripción de la vacante

Alorica is seeking a Customer Experience Agent (English) to support customers remotely in Mexico. The role focuses on delivering professional, accurate, and personalized assistance through client programs, while maintaining records and following procedures.

Responsibilities include handling inquiries, guiding customers through solutions, and escalating complex issues as needed. A high school diploma and strong communication skills are preferred for this remote position.

Formación

• Experience in customer service or contact center is preferred

Responsabilidades

• Handle inbound/outbound customer interactions professionally.
• Communicate via voice and digital channels with customers.
• Identify needs and provide accurate information or solutions.
• Troubleshoot issues and guide customers to resolution.
• Document interactions in required systems.
• Protect customer and company information according to privacy rules.

Conocimientos

Customer service

Active listening

Written communication

Empathy

Problem solving

Multitasking

Privacy awareness

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Alorica is seeking a Customer Experience Agent (English) to support customers remotely in Mexico. The role focuses on delivering professional, accurate, and personalized assistance through client programs, while maintaining records and following procedures.

Responsibilities include handling inquiries, guiding customers through solutions, and escalating complex issues as needed. A high school diploma and strong communication skills are preferred for this remote position.