Collections Officer (Remote - LATAM)

Smart Apartment Data; Ciudad de México; A distancia; MXN 249.000 - 307.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Descripción de la vacante

Smart Apartment Data is seeking an experienced Collections Officer to manage overdue accounts for U.S.-based customers. The role demands persistence, professionalism, and strong English communication as you chase payments in a fully remote setup.

You will handle high-volume outbound calls, negotiate payment arrangements, and maintain clear records while meeting daily and weekly targets. LATAM-based candidates are preferred for this fully remote position.

Formación

• Several years of hands-on collections experience.
• Experience handling U.S. customers/accounts preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Comfortable working with targets and performance metrics.

Responsabilidades

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and payment delays professionally.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Conocimientos

Experienced collections

High-volume calls

English communication

Persistent communicator

Target orientation

Descripción del empleo

About the Role

We’re looking for an experienced Collections Officer with several years of hands‑on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

What We're Looking For

• Several years of hands‑on experience in a dedicated collections role, actively managing overdue accounts, payment arrangements, and delinquent portfolios.
• Experience handling U.S. customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
• Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

We offer:

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
• LATAM‑based candidates only.
• Fully remote.