Remote Collections Specialist

Smart Apartment Data; Ciudad de México; Remote; MXN 272,000 - 334,000; Full time

Benefits offered by this job

Fully remote

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for US-based customers. This phone-first role requires handling objections, negotiating payment arrangements, and maintaining records while working toward daily collection targets.

Fully remote with LATAM-based eligibility, candidates with a few months of collections experience are encouraged to apply. The role emphasizes performance metrics, clear communication, and persistence in pursuing resolved accounts, with

Qualifications

• Hands-on experience calling customers who owe money; a few months counts.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and payment delays professionally.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Collections experience

Outbound calling

Negotiation

English proficiency

High-volume calls

Clear communication

Targets & KPIs

Accountability

Job description

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for US-based customers. This phone-first role requires handling objections, negotiating payment arrangements, and maintaining records while working toward daily collection targets.

Fully remote with LATAM-based eligibility, candidates with a few months of collections experience are encouraged to apply. The role emphasizes performance metrics, clear communication, and persistence in pursuing resolved accounts, with