Global Client Success Partner (Hybrid)

innteciinnovations; Región Centro; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

innteciinnovations is hiring a Client Success Representative to nurture client relationships and coordinate orders across global operations. The role emphasizes proactive follow-up, clear communication, and meticulous record-keeping to ensure client satisfaction.

The ideal candidate will excel at relationship management, manage multiple priorities in a fast-paced setting, and possess strong English skills. The position offers hybrid work from Tlaquepaque, with in-person collaboration and remote

Formación

• Bachelor's degree required or higher in a related field.
• Strong English proficiency is required.
• Excellent relationship and communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Build and maintain strong relationships with clients, acting as their primary point of contact for inquiries and updates.
• Monitor and manage client orders, ensuring timely and accurate delivery through various logistical channels.
• Track and oversee the status.
• Conduct follow-up activities to ensure client satisfaction, addressing concerns and offering solutions proactively.
• Maintain detailed records of client interactions, order statuses, and feedback to ensure transparency and accountability.
• Prepare and share regular status reports with clients and internal stakeholders.

Conocimientos

English (advanced)

Relationship management

Communication skills

Attention to detail

Organizational abilities

Microsoft Office Suite

Educación

Bachelor’s degree in Business Administration / International Trade / Logistics

Herramientas

Microsoft Office Suite

Descripción del empleo

innteciinnovations is hiring a Client Success Representative to nurture client relationships and coordinate orders across global operations. The role emphasizes proactive follow-up, clear communication, and meticulous record-keeping to ensure client satisfaction.

The ideal candidate will excel at relationship management, manage multiple priorities in a fast-paced setting, and possess strong English skills. The position offers hybrid work from Tlaquepaque, with in-person collaboration and remote