Customer Success Representative at Headspace

TurnKey Labs, Inc.; México; A distancia; MXN 550.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Sport budget

Remote work

Flexible PTO

Global offices

Fun, positive, collaborative env

Descripción de la vacante

Headspace Health is seeking a Client Success professional to onboard clients, drive adoption and demonstrate ongoing value. You will manage client relationships, respond to inquiries, and coordinate cross-functional support to ensure successful program launches.

The role emphasizes English fluency, strong communication, analytical thinking, and a proactive, team-first mindset in a remote, fast-paced startup environment.

Formación

• 2–4 years in Customer Success, Project Management, Relationship Management, Account Management, Program Administrator, or similar role.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• 100% fluent in English.
• Empathetic, positive attitude with a desire to help our clients, colleagues and cross-functional partners reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.

Responsabilidades

• Understand and deliver Headspace's SMB service model to clients who buy Headspace Core.
• Enable successful roll-out of Headspace Core to clients' employees, building out project timelines and managing the delivery and launch of the programs.
• Represent the voice of the client to inform our service model, sales process and product roadmap.
• Manage the relationship with Headspace clients; including responding to inquiries from clients about Headspace Core service, troubleshooting issues for clients, etc.
• Work closely with other internal departments in support of clients.
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com.
• Identify areas of operational inefficiency and help improve and evolve the SMB service model.
• Successfully execute client renewals.

Conocimientos

Client Success

Project Management

Relationship Management

Fluent English

Communication

Data Analysis

PowerPoint/Keynote

Herramientas

Salesforce

Descripción del empleo

About the product:

Headspace Health is the world's most accessible and comprehensive digital mental health and wellbeing platform. Headspace Health will democratize mental health and wellbeing so people around the world are supported by a full spectrum of affordable care. In addition to its vast library of mindfulness and meditation content, our behavioral health system offers emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists, respectively. Our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Headspace Health is able to provide access to high-quality care to anyone, anywhere, in order to reduce symptoms of stress, anxiety, and depression.

Headspace's Client Success Group (CSG) engages our Headspace clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new clients by engaging teams from launch, driving ongoing adoption and engagement strategies. The CSG works with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product.

How your skills and passion will come to life at Headspace:

• Understand and deliver Headspace's SMB service model to clients who buy Headspace Core.
• Enable successful roll-out of Headspace Core to clients' employees, building out project timelines and managing the delivery and launch of the programs.
• Represent the voice of the client to inform our service model, sales process and product roadmap.
• Manage the relationship with Headspace clients; including responding to inquiries from clients about Headspace Core service, troubleshooting issues for clients, etc.
• Work closely with other internal departments in support of clients.
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com.
• Identify areas of operational inefficiency and help improve and evolve the SMB service model.
• Successfully execute client renewals.

What you’ve accomplished:

• 2-4 years in Customer Success, Project Management, Relationship Management, Account Management, Program Administrator, or similar role.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• 100% fluent in English.
• Empathetic, positive attitude with a desire to help our clients, colleagues and cross-functional partners reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights.
• Strong PowerPoint/Keynote skills and the ability to learn and leverage various technology systems to perform duties.
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment.
• Confident, self-starter (willing to 'jump in' to the role and its duties), and independent (willing to roll sleeves up to figure things out, and dig to find what is needed) with a team-first mentality.
• This is a remote role.

Perks:

• Health/Sport budget
• Remote work
• Flexible PTO
• Global offices
• Fun, positive, collaborative environment!

How we feel about Diversity & Inclusion:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the applicant. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.