Client Intake Specialist

Courtpals; Estado de México; On-site; PHP 446,400 - 669,600; Full time

Job summary

A client service organization in Pampanga, Mexico is seeking a dependable professional with over 10 years of experience in reception or administrative support. The role involves answering calls and emails, processing payments, and providing excellent client care. Ideal candidates are organized, detail-oriented, and value stability and long-term roles. Strong communication skills and a reliable internet connection are essential.

Qualifications

• Minimum 10 years of experience in receptionist, administrative, or customer service roles.
• Comfortable using computers, email, and basic software systems.
• Proven history of long-term employment.

Responsibilities

• Answer inbound calls, texts, and emails from clients.
• Conduct initial intake conversations with empathy.
• Prepare contracts and process payments.

Skills

Strong written and verbal communication skills

Organized

Detail-oriented

Dependable

Job description

PLEASE READ AND MAKE SURE YOU MEET ALL REQUIREMENTS BEFORE YOU APPLY.

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Key Responsibilities:

Client Intake & Follow-Up

• Answer inbound calls, texts, and emails from prospective and current clients
• Conduct initial intake conversations with empathy and professionalism
• Schedule consultations and follow up with prospects who have not yet booked
• Provide clear explanations of next steps and required documents

Administrative & Case Support

• Enter and update client information in internal systems
• Prepare contracts and process payments
• Track follow-ups and ensure no client is left without a response
• Assist with document collection and basic file organization
• Support internal teams with administrative tasks as needed

Client Care & Communication

• Serve as a calm, reassuring point of contact for clients
• Handle sensitive situations with patience and discretion
• Maintain detailed notes and communicate accurately across departments

Required Experience & Qualifications

• Minimum 10 years of experience in one or more of the following:
• Receptionist or front desk
• Administrative or executive support
• Customer service or client care
• Office management or support services
• Proven history of long-term employment (longevity matters to us)
• Strong written and verbal communication skills
• Comfortable using computers, email, and basic software systems
• Reliable internet connection and quiet remote workspace
• Organized, detail-oriented, and dependable

This role is for you only if:

• You are a dependable professional with 10+ years of experience in reception, administrative support, customer care, or service-based roles. You thrive on helping people, staying organized, and following through. You’re comfortable working remotely, learning new systems, and communicating with compassion and clarity. You value stability and are looking for a long-term role where your experience truly matters.