Customer Care Coordinator

Cselitegetaways; Ciudad de México; On-site; MXN 30,000 - 50,000; Full time

Job summary

Cselitegetaways is seeking a motivated individual to join their remote team in Ciudad de México. In this role, you will assist clients with coordination and general support, ensuring a smooth experience for those preparing for upcoming trips.

The ideal candidate possesses strong communication skills, is organized, and has customer service experience. If you are dependable and have an interest in travel and hospitality, this opportunity may be for you.

Qualifications

• Strong communication and people skills.
• Customer service experience is a plus.
• Organized, dependable.

Responsibilities

• Provide support via email, chat, and phone.
• Assist with updates, changes, and general client inquiries.
• Follow up with clients prior to departure.

Skills

Strong communication skills

Customer service experience

Organized

Comfortable working remotely

Interest in travel or hospitality

Job description

Job Description

We are looking for a motivated and detail oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for those preparing for upcoming trips and experiences.

Key Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experienceKeep accurate records of client interactions

Ideal Candidate

• Strong communication and people skills
• Customer service experience is a plus
• Organized and dependable
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred.