Customer Support Specialist (Mexico City)

Whippy; Ciudad de México; Híbrido; MXN 200.880 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Significant responsibility and ownership opportunities

Hands-on experience with successful entrepreneurs

Descripción de la vacante

Whippy, a leading platform in SMS, VOIP, and Email services, is looking for a Customer Support Specialist based in Mexico City. The role involves ensuring customer success through exceptional support and engagement, providing training, and coordinating with partners for successful account launches. Ideal for passionate individuals with strong analytical skills and a commitment to customer service.

Formación

• Deep understanding of the Whippy platform.
• Prior experience in a SAAS environment is beneficial.
• Ability to work autonomously in a fast-paced startup.

Responsabilidades

• Provide first-class support via multiple communication channels.
• Conduct client trainings and onboarding.
• Document feature requests based on client interactions.

Conocimientos

Excellent communication skills

Analytical abilities

Strong understanding of the Whippy platform

Problem-solving

Educación

Experience in Customer Support (1+ years)

Herramientas

Google Sheets

Excel

Descripción del empleo

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Whippy is the powerful, all-in-one SMS, VOIP, Email & Agents platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Workflow Automations, Data Integrations, Sales Sequences, AI Voice, AI Chatbots, Reviews. Whippy streamlines communication, seamlessly replacing multiple tools, and empowers businesses to maximize efficiency and growth.

This position is open to only Mexico City Residents and requires full English Fluency as you will be servicing U.S. Markets.

This is a contract position.

Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform.

What you'll do

• Whippy Expert- Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
• Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
• Ensure a Smooth Transition- Conductimplementation & migrationof our clients messaging data from old platform to Whippy, ensuring a seamless transition while executing new customer trainings.
• Work with Partners- Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
• Conduct Trainings- Onboard&trainusers toutilize Whippy and all the features available at their team's disposal.
• Be Highly Engaged- Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.

What we're looking for

• A true passion for and deep understanding of every aspect of the Whippy platform.
• A natural at building strong relationships with clients, being highly engaging and approachable.
• Excellent communication skills, both in writing and speaking.
• Proficiency in documentation and maintaining clear records.
• Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
• Superior time management and organizational skills.
• Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment.
• Previous experience with SMS messaging and network carrier providers
• Ability to work autonomously and solve problems independently in a fast-paced startup setting.
• A desire to grow and adapt within a dynamic work environment.

What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

Where you'll work

This position is Hybrid in Mexico City with if-offices days and remote days each week.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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