Remote Bilingual Player Support Specialist (English/Spanish)

Keywords Intl1; Ciudad de México; Remote; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Legal benefits

Two days off

Career path

Medical insurance

Savings plan

Grocery vouchers

Job summary

Keywords Studios Mexico is seeking customer service representatives for written support, handling chats, emails, and tickets without calls. The role supports players by resolving issues like lost accounts and providing excellent service, with remote work options.

Requirements include strong English and Spanish, multitasking ability, adaptability, and a high school diploma preference. Location in Mexico City or Estado de Mexico is preferred.

Qualifications

• Strong written and verbal communication in English and Spanish.
• Ability to multitask in a fast-changing environment.
• Excellent customer service skills are required.
• Active listening and instruction execution are essential.
• Full-time availability is required.
• Residence in Mexico City or Estado de Mexico is preferred.

Responsibilities

• Communicate with players via chats, emails, and tickets to resolve issues.
• Assist with account issues, questions, and details to provide good customer service.

Skills

English proficiency

Spanish proficiency

Multi-tasking

Adaptability

Excellent customer service

Active listening

Education

High School Diploma

Job description

Keywords Studios Mexico is seeking customer service representatives for written support, handling chats, emails, and tickets without calls. The role supports players by resolving issues like lost accounts and providing excellent service, with remote work options.

Requirements include strong English and Spanish, multitasking ability, adaptability, and a high school diploma preference. Location in Mexico City or Estado de Mexico is preferred.