Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Intl1; México; On-site; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Legal benefits

Two days off

Career path

Medical insurance

Savings plan

Grocery vouchers

Job summary

Keywords Studios Mexico is seeking customer service representatives for written support, handling chats, emails, and tickets without calls. The role supports players by resolving issues like lost accounts and providing excellent service, with remote work options.

Requirements include strong English and Spanish, multitasking ability, adaptability, and a high school diploma preference. Location in Mexico City or Estado de Mexico is preferred.

Qualifications

• Strong written and verbal communication in English and Spanish.
• Ability to multitask in a fast-changing environment.
• Excellent customer service skills are required.
• Active listening and instruction execution are essential.
• Full-time availability is required.
• Residence in Mexico City or Estado de Mexico is preferred.

Responsibilities

• Communicate with players via chats, emails, and tickets to resolve issues.
• Assist with account issues, questions, and details to provide good customer service.

Skills

English proficiency

Spanish proficiency

Multi-tasking

Adaptability

Excellent customer service

Active listening

Education

High School Diploma

Job description

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote