Remote Player Support Specialist (Bilingual)

Keywords Studios Plc; Ciudad de México; Híbrido; MXN 107.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical expenses insurance (after 3 mo

Grocery tickets

Career path

2 days off

Descripción de la vacante

Keywords Studios Mexico is hiring customer service representatives for written support (NO CALLS). You will engage with players through chats, emails and tickets to resolve issues like lost accounts and questions about details while delivering excellent service.

Requirements include strong written and verbal English and Spanish, the ability to multi-task and adapt in a dynamic environment, and full-time availability. Location: Remote with Mexico City area flexibility.

Formación

• Strong written and verbal communication in English and Spanish.
• Ability to multi-task and adapt in a changing environment.
• Excellent customer service and active listening skills.

Responsabilidades

• Interact with players via chat, email and tickets to resolve issues.
• Provide written support and clear guidance without phone calls.

Conocimientos

Written English

Spanish

Multi-tasking

Adaptability

Customer service

Active listening

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is hiring customer service representatives for written support (NO CALLS). You will engage with players through chats, emails and tickets to resolve issues like lost accounts and questions about details while delivering excellent service.

Requirements include strong written and verbal English and Spanish, the ability to multi-task and adapt in a dynamic environment, and full-time availability. Location: Remote with Mexico City area flexibility.