Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios Plc; Estado de México; On-site; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance (after 3 mo

Grocery tickets

Career path

2 days off

Job summary

Keywords Studios Mexico is hiring customer service representatives for written support (NO CALLS). You will engage with players through chats, emails and tickets to resolve issues like lost accounts and questions about details while delivering excellent service.

Requirements include strong written and verbal English and Spanish, the ability to multi-task and adapt in a dynamic environment, and full-time availability. Location: Remote with Mexico City area flexibility.

Qualifications

• Strong written and verbal communication in English and Spanish.
• Ability to multi-task and adapt in a changing environment.
• Excellent customer service and active listening skills.

Responsibilities

• Interact with players via chat, email and tickets to resolve issues.
• Provide written support and clear guidance without phone calls.

Skills

Written English

Spanish

Multi-tasking

Adaptability

Customer service

Active listening

Education

High School Diploma

Job description

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote